Frequently Asked Questions
Everything you need to know about ordering, shipping, sizing, and returns at BreTex.
Shipping & Delivery
Yes! We deliver all across Bangladesh. Inside Dhaka delivery is ৳70 and takes 1–2 business days after order confirmation.
Absolutely. Outside Dhaka delivery is ৳130 and typically takes 3–5 business days depending on your district and courier availability.
Once your order is confirmed via WhatsApp, we send you the courier tracking info. You can also message us anytime on WhatsApp with your order name for a live update.
We partner with reputed couriers like Pathao Courier, Sundarban, and SA Paribahan to ensure fast and safe delivery across Bangladesh.
Sizing & Fit
Every product page has a Size Guide button next to the size selector. It shows exact measurements (waist, length, relaxed waist) in inches so you can pick the perfect fit.
We recommend going one size up if you are between sizes. Our wide-leg pants are designed for a relaxed, comfortable fit. You can also WhatsApp us your measurements and we will help you decide.
Our current collection is designed primarily for women, but the relaxed wide-leg style can suit a variety of body types. Check the size chart for exact measurements.
Returns & Exchanges
We accept returns within 3 days of delivery if the item is unworn, unwashed, and has the original tags intact. Please message us on WhatsApp with your order details to initiate a return.
Yes! Exchanges are available within 3 days of delivery. Simply WhatsApp us with your order name, the item you want to exchange, and the new size or color you prefer.
If the return is due to a defect or wrong item sent by us, we cover the shipping. For size or preference exchanges, the customer covers the return shipping cost.
Ordering via WhatsApp
After adding items to your cart, click 'Proceed to Checkout' and fill in your delivery details. Then tap 'Order via WhatsApp' — a pre-filled message with your order summary will open in WhatsApp. Just hit send and we will confirm your order within minutes.
Yes, our checkout is powered by WhatsApp for quick and personal order confirmation. If you don't have WhatsApp, you can also message us directly at +8801516501537 with your order details.
Yes! Simply send us another message on WhatsApp with the changes you need (add/remove items, change size/color, update address) before we dispatch your order.
Payment
We accept bKash, Nagad, and Rocket. Cash on Delivery (COD) is also available for orders inside Dhaka. Payment details are shared after order confirmation on WhatsApp.
COD is available for deliveries inside Dhaka. For outside Dhaka orders, we require advance payment via bKash, Nagad, or Rocket before dispatching.
